Precise Forex is committed to providing a superior service to traders. As part of our adherence to MiFID legislation, we maintain effective and transparent procedures for reasonable prompt complaint handling for existing and potential Retail Clients, and we keep records of complaints and measures taken for complaint resolution.
Precise Forex clients who wish to file a complaint can do so in the following ways:
1. By posting an official signed letter with true copy of identification documents provided during registration for ID purposes and any other documents relevant or central to the complaint being filed to the Company's address:
PRECISE FOREX Limited
2. Via email to firstname.lastname@example.org with email attachments of documents mentioned above in point 1.
Upon official receipt of a legitimate client complaint, Precise Forex Limited will send a final written response to the client within 1 month from the date it is received. In case a client complaint is not settled within a one (1) month period, Precise Forex Limited will still send a written response informing the client about the status of their complaint.